Job highlights
Responsibilities
- You provide superb customer service that makes a great first impression.
- Your cheerful, friendly disposition comes through in all your interactions. It is one of the reasons that our customers like doing business with us.
- You answer incoming calls regarding billing issues, service questions, scheduling, and general client concerns with high professionalism, working diligently to solve any problems.
- You always listen carefully to their needs and establish a good rapport.
- Thoughtfully, you schedule appointments to provide prompt, convenient service and maximize our field technicians’ time and mileage.
- You also update our customer relationship management software (CRM) and assist with other administrative tasks to support our day-to-day operations.
- You enjoy interacting with clients and technicians, ensuring our clients are satisfied, all parties are well-informed, and everything runs smoothly!
Benefits
We also offer generous benefits, including 50/50 company-matched BCBS health insurance and a retirement plan.
Qualifications
- High school diploma or equivalent
- 2 + years of customer service experience
- Understanding of phone etiquette and a working knowledge of email systems
- Proficiency with Microsoft Office
- CRM database experience
- Ability to pass a background check & drug screen upon hire
- General sales skills and aptitude
- Stellar customer service and relationship-building skills
We can train the right person!
- Are you a self-starter who is reliable and results-oriented?
- Can you successfully juggle multiple priorities in a fast-paced environment?
- Can you patiently and calmly resolve issues for a variety of people?
- Are you flexible and able to quickly adapt to evolving business priorities and processes?
- Can you work well both independently and as part of a team?
Full description
Air Repair Pros of Frisco, TX, is looking to hire a full-time Customer Service Representative to answer customer calls and dispatch our technicians. Are you a customer service professional who loves working with people but is ready to be home in the evenings and weekends? Do you have exceptional organizational skills? Would you like to work for an established but growing local HVAC company in an essential industry where you can build a long-term career? If so, please read on! This Customer Service Representative position earns $18.00-$22.00/hour. We also offer generous benefits, including 50/50 company-matched BCBS health insurance and a retirement plan. If this sounds like the right dispatch opportunity for you, apply today!
About Air Repair Pros
For over two decades, Air Repair Pros has been the premier source of HVAC repair and installation services in North Dallas. Our company is certified by the EPA and a preferred dealer of industry-leading Carrier and Trane products. Most importantly, our experienced, friendly, and clean-cut professionals continue to forge valuable relationships with our customers throughout the cities of Frisco, Addison, Hebron, Flower Mound, The Colony, and North DFW. We are dedicated to providing unparalleled air conditioning and furnace repair, HVAC maintenance, and more! We know that it takes an exceptional team to deliver such exceptional services. That’s why we offer competitive pay, well-rounded benefits, and a sense of belonging and community paired with the opportunity for personal and professional growth. Our work family is unparalleled!
A Day In The Life Of A Customer Service Representative
As a Customer Service Representative, you are the voice of our HVAC company and often the first point of contact. You provide superb customer service that makes a great first impression. Your cheerful, friendly disposition comes through in all your interactions. It is one of the reasons that our customers like doing business with us. You answer incoming calls regarding billing issues, service questions, scheduling, and general client concerns with high professionalism, working diligently to solve any problems. You always listen carefully to their needs and establish a good rapport. Thoughtfully, you schedule appointments to provide prompt, convenient service and maximize our field technicians’ time and mileage. You also update our customer relationship management software (CRM) and assist with other administrative tasks to support our day-to-day operations. You enjoy interacting with clients and technicians, ensuring our clients are satisfied, all parties are well-informed, and everything runs smoothly!
Qualifications For A Customer Service Representative
- High school diploma or equivalent
- 2 + years of customer service experience
- Understanding of phone etiquette and a working knowledge of email systems
- Proficiency with Microsoft Office
- CRM database experience
- Ability to pass a background check & drug screen upon hire
- General sales skills and aptitude
- Stellar customer service and relationship-building skills
- Experience in HVAC or a similar home service industry is desired but not necessarily required.
We can train the right person!
Are you a self-starter who is reliable and results-oriented? Can you successfully juggle multiple priorities in a fast-paced environment? Are you organized and attentive to detail? Can you effectively follow processes and procedures? Do you have advanced communication skills, both written and verbal? Can you patiently and calmly resolve issues for a variety of people? Are you flexible and able to quickly adapt to evolving business priorities and processes? Can you work well both independently and as part of a team? Are you a critical thinker always looking for creative ways to improve efficiency? If so, you might be perfect for this Customer Service Representative position!
Ready To Join Our HVAC Office Team?
We understand your time is valuable, so we have a swift and easy application process. If you feel you would be a good fit for this dispatch job in the essential HVAC industry, please fill out our initial 3-minute, mobile-friendly application.
We look forward to meeting you!
